- Stonehearth not auto queue how to#
- Stonehearth not auto queue license#
What you could do is to create auto attendants configure business and out off hours dates/hours (as needed). Microsoft Teams Telephony Licensing Notes.
Stonehearth not auto queue license#
Microsoft 365 Phone System – Virtual User license. Manage resource accounts in Microsoft Teams. Microsoft Teams Call Queues and Auto Attendants for Direct Routing. Especially, because you can also do some automation by using PowerShell for your cloud hotlines based on Microsoft Teams call queues and auto attendants. I’ve been waiting for this for some time by now, and now that the feature is available, without creating a workaround, I like it. Get-CsOnlineUser $user | select OnlineVoiceRoutingPolicy #Get a cup or some more cups of coffee and wait!!! Grant-CsOnlineVoiceRoutingPolicy -Identity $user -PolicyName $userovrp $user = "teams-direct-routing-online-voice-routing-policy" #Assign Online Voice Routing Policy to Microsoft Teams Resource Account for Teams Direct Routing Import-PSSession -Session $sfbosession -AllowClobber #$SFBOsession= New-CsOnlineSession ADMIN-UPN $sfbosession = New-CsOnlineSession -Credential $cred #Enable resource account for outbound call in Microsoft Teams Call Queues and Auto Attendants Assign an Online Voice Routing Policy to a resource account Stonehearth not auto queue how to#
I’ll not explain how to get and assign the license, I’ll explain the assignment of the Online Voice Routing Policy because at the time of writing this post, you have to assign the policy by using PowerShell.
Wait for some time (as I was testing this, I configured this in the late afternoon and the next morning it was working as expected, this might be different and I’m not aware of a default duration till it is applied and will work). assign an Online Voice Routing Policy to the resource account which is assigned to the call queue or auto attendant. assign a Virtual Phone System User license (!!!) (if not done yet) to the Teams Resource Account (also note the statement saying, “Phone System licenses aren’t supported”, so assigning a E3 + phone system license might not work). Teams Call Queue – Call Flow – Externa Phone Number Option/s What do I have to do to make this work with Teams Direct Routing? The second option helps to deal with calls waiting in a queue for a certain amount of time. The first option helps to deal with more as the maximum set amount of concurrent calls in a queue. Within call queues you have two options to forward a call to a phone number. Teams Auto Attendant – Operator – External Phone Number Option Teams Auto Attendant – Operator – External Phone Number Option Teams Auto Attendant – Call Flow – External Phone Number Option Teams Auto Attendant – Call Flow – External Phone Number Option Teams Call Queue – Call Flow – Externa Phone Number Option/s I’ll show you some screenshots to depict what you’ve got now with Teams Calling and Microsoft 365 Phone System. In the past this was not feasible this way, therefore you had to implement a workaround by configuring a “forwarding user” to reach the goal. 
Also, the operator can have a (external/PSTN) phone number. Microsoft released the capability to forward phone calls via a Teams Auto Attendant and via a Teams Call Queue to a phone number. In this post I describe how you can configure call forwarding to external PSTN phone numbers for a call queue or auto attendant in a Microsoft Teams Direct Routing configuration.
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